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How to Make a Complaint

Click here to make a complaint.

When to make a complaint:

You may sometimes be unhappy with your audiologist or speech-language pathologist or the manner in which services were provided. You are encouraged to speak directly to the professional to help him or her understand your concerns, and to hopefully enhance your satisfaction with future services.

However, if a problem or misunderstanding arises between you and your speech-language pathologist or audiologist that cannot be resolved, you may file a complaint with SASLPA. When you submit a complaint, you are asking SASLPA to look into the professional behavior and/or services provided by the professional. For example, was the professional’s behaviour harmful to you, did they breach the SASLPA Code of Ethics, Bylaws or Act, did they show poor judgement or lack of knowledge and/or skill when providing services, did they have a lack of concern for your wellbeing?

As a regulatory body, the SASLPA’s role is to protect the public and one of the ways we do this is to investigate complaints from patients/clients and from third parties acting on behalf of patients/clients. If you decide to proceed with a formal complaint, SASLPA can assist you in understanding the complaints processes, advise you on what information is required, and send you the necessary forms for completion.

Anyone who registers a complaint with SASLPA should be aware that they must identify themselves and provide details about the nature of their complaint. SASLPA will be interested in specific information, for example dates, times and important details. The person making the complaint will be contacted by a member of SASLPA Professional Conduct Committee and asked to submit a statement. The statement may be in writing or can be provided during an interview. The SASLPA discipline process may include a fair hearing process where both sides are expected to state their case before a panel. This panel will decide what, if any, disciplinary measures are to be taken against the SASLPA professional based on the evidence presented. Please see the complaints and discipline flow chart for additional information.

Keep in mind that SASLPA is not the same as a court of law. It cannot make a determination of negligence or order a professional to pay financial compensation. People interested in a determination of negligence or compensation should seek legal advice.

Is there a time limit?

Complaints made against former registrants will not be investigated if the complaint is made more than two years after the registrant has resigned. For example, if Jane Smith resigned on December 31, 2020, only complaints made up until December 31, 2022 would be investigated.

 

Professional Conduct Committee Chair
c/o SASLPA
#11 – 2010 – 7th Avenue
REGINA, SK  S4R 1C2
(306) 757-3990 or 1-866-757-3990